COVID-19 Statement - how we are keeping clients safe - Specialist Nutrition Rehab

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19 Mar 2020

COVID-19 Statement – how we are keeping clients safe

I just wanted to reach out to you during this uncertain time to let you know what action I am taking to support clients and help keep them safe.

Clients and their support team may be starting to feel anxious when faced with empty shelves in the supermarket.  They may also not be able to get specialty food items they need to manage their health condition.  I would like to reassure you that I am here to help.

Here is what you can expect from me:

 

1.  Video appointments and secure chat message support for all clients and support staff.

All client contact has now been switched to video and telephone consultations. Fortunately, clients of Specialist Nutrition Rehab have always enjoyed the option of using a secure and GDPR compliant nutrition software app, which accommodates not only video appointments, but which also allows clients to chat message the dietitian with questions, send photos (eg. of food pictures/blood test results), complete food diaries and other forms online and receive action plans electronically.  It’s easy to use, cost-effective (as all communication goes directly into the client’s electronic patient record) and has always helped us reduce travel expenses and mileage when clients live some distance away.

 

2.  Direct purchase and delivery of scales.

An accurate weight is required for most dietetic input and we also need to ensure that clients are not gaining or losing significant amounts of weight during this period of uncertainty.  In response to this, I am arranging for scales to be purchased and shipped directly to clients and these costs can just be reimbursed via my monthly invoice (in lieu of travel expenses).  This means less hassle and paperwork for clients, case manager and solicitors and will facilitate video appointments long into the future.  It also alleviates any issues around infection control of equipment.

 

3.  Recipes and food substitution ideas.

In the coming weeks, I will be sharing recipes and ideas on how to use the food ingredients which are still available in the supermarkets.  Clients and their support team may not be used to eating foods such as beans and lentils or they may need ideas on how to make staple items like oatmeal last longer.  We may need to cook and eat slightly differently in the future, but to keep our immune system strong, we still need to be eating as nutritiously as possible.  Feel free to share these tips and recipes with clients directly or you can ask your support workers to sign up for my free newsletter directly at: http://eepurl.com/dJkpZj (or using the sign up box below).

I’m here to help in any way that I can.  If there is anything else you need or that you think might help, please get in touch at 0121 384 7087 or info@specialistnutritionrehab.co.uk.

We will get through this together.

Sheri Taylor

Director and Specialist Rehab Dietitian

 

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Specialist Nutrition Rehab
Birmingham
West Midlands
B24 0PL

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07787 603 863

0121 384 7087

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